Join Our Team
SALES OPERATIONS COORDINATOR
Company Profile
Acuva Technologies has developed breakthrough UV-LED water purification solutions for a variety of applications. Our proprietary UV-LED disinfection technology enables clean drinking water by offering a compact water purification solution, integrable with consumer appliances such as water coolers, water dispensers, refrigerators etc. We develop partnerships with OEM companies internationally to adopt cutting edge UV-LED water purification solution into their appliances.
We are the recipients of the Greater Vancouver Board of Trade 2022 Business of Distinction Award for Business Growth, the MEET 2022 Innovation Award from the Canadian Institute of Plumbing & Heating (CIPH), the 2019 Global New Product Innovation Award by Frost & Sullivan, the BCIC Ignite Award by the BC Innovation Council, recognized as the Best Presenting Company for Sustainable Technology at the Banff Venture Forum and honoured to be added to the Cleantech Emerging Rocket list by Rocket Builders.
Here at Acuva we respect and celebrate each other’s differences and are committed to the process of creating a diverse, collaborative and supportive workplace. We are successful together – come join our team and grow with us!
If you are interested in this opportunity, please forward your resume and cover letter to careers@acuvatech.com. Acuva Technologies would like to thank all applicants, however, only those who qualify for an interview will be contacted.
Job Summary
We are looking for an energetic Sales Operations Coordinator to join our team at Acuva’s Head Office in Burnaby, BC. The Sales Operations Coordinator will provide sales support to the sales team and manage the inside sales process from initial contact to follow up with customers regarding enquiries about Acuva products as well as manage the sales process, ERP and CRM. She/he will collaborate and liaise with internal and external stakeholders to ensure a smooth sales process.
The successful candidate will have a positive, can-do attitude with excellent time management and communication skills (both verbal and written).
What you will be doing:
- Coordinate sales process from sending quotations to processing purchase orders
- Providing sales support to the sales team with existing and prospective accounts
- Communicating with a portfolio of accounts, taking inbound calls from existing customers and following up on deliverables
- Managing internal customer files with new accounts, contacts and quotes
- Liaising with different departments to coordinate quotes, orders, shipping and returns
- Manage generic inbound email and follow up with customers for quick turnarounds
- Managing and maintaining a database of current and potential customers
- Understanding customers’ needs and internally managing sales opportunities
- Answering potential customers’ questions and sending additional information per email
- Keeping up with product and service information and updates
- Explaining and demonstrating features of products and services
- Upselling products and services
- Other projects as assigned
What we are looking for:
- 2 years+ experience in sales operations or inside sales support
- Proven experience supporting a sales team and dealing with customers
- ERP and CRM experience would be an asset
- Proficiency in Microsoft Office
- Ability to manage and troubleshoot issues in a calm manner
- Degree or diploma in sales, administration or technology/science related fields
What We Offer:
- Competitive salary with extended health & dental benefits
- Employee stock options
- Performance Bonus Program
- Inclusive and collaborative work environment
- And so much more!