No, any tampering of the product including opening the product housing or disassembly (even if done for the purpose of internal inspection) voids the warranty.
For troubleshooting, please contact our customer support team at firstname.lastname@example.org or 1-800-980-8810.
For more information on returns or refunds, please see our Return Policy.
To ensure your system delivers quality water year round, please follow these recommendations for winterizing. (Note: Simply draining your water system may not be effective at removing enough water to prevent damage inside the device)
Remove the pre-filter from the system and set it on its end (outlet-down) to drain. Place the filter in a bag and store in a refrigerator or a cool environment until it’s time to flush and use it again.
OPTION A) APPLY COMPRESSED AIR.
Apply compressed air to the inlet of your unit to blow out any and all water trapped in the system as well as any accessories such as flow restrictors or faucets you may have. Repeat this a few times to ensure no water is left in the lines.
OPTION B) USE ANTIFREEZE REAGENT.
Follow your RVs owners manual to drain out your water lines and run special RV antifreeze through the system.
OPTION C) REMOVE & STORE AWAY.
If you do not have access to compressed air or antifreeze, remove the system and flow restrictor (if present) and store in a temperature controlled environment (>4°C) until ready to re-install.
Failure to winterize can results in damage to the system which is not covered by warranty, so please take care to winterize well before freezing temperatures or inclement weather may occur.
The ArrowMAX 1.0 delivers a flow rate of 1.0 L/min – it can dispense 60,000 liters of water in its lifetime. The device exterior is made with high quality polymer and contains a stainless-steel chamber. The ArrowMAX 2.0 is an upgraded model of the ArrowMAX 1.0; it has a flow rate of 2.0 L/min and can dispense 120,000 liters of water in its lifetime. The Arrow 5 is one of our bigger systems that delivers a flow rate of 5 L/min, dispensing 900,000 litres of water in its lifetime. It is constructed with an aluminum housing and contains a stainless steel chamber.
Our systems are primarily designed for single faucet use (with a Smart Faucet or your own); however, they could also potentially be connected to additional dispense points so long as the flow rate inside the unit does not exceed the certified flow rate (e. 2L flow rate for ArrowMAX 2.0). We recommend seeking professional advice from certified plumbers for connection to additional dispense points.
The Advanced Pre-filter for up to 2L should be replaced after 1500 gallons, and the Advanced Pre-filter for > 2L should be replaced after 4000 gallons.
The ArrowMAX 1.0 can dispense up to 60,000 liters of water in its lifetime, the ArrowMAX 2.0 can dispense 120,000 liters and the Arrow 5 can dispense up to 900,000 liters. Depending on how often it gets used, you can expect the units to last many years.
Our systems are compatible with both AC and DC. The power supply included in the box consists of an AC power adapter that can be plugged directly into a wall outlet and a 12V DC cable for wiring it into your electrical box.
For most homes running on grid power, the best choice is the 120-240V AC. For most RVs, boats and other motorhomes running on battery power, the best choice is 12V DC.
A ¾” hole should be drilled to allow room for the faucet post and cable to fit through.
The maximum countertop thickness allowable by the faucet mounting equipment is 1 ½”.
Simply press down the collar and pull out the tubings.
The brown ring that comes with the advanced filter is not part of the installation. It can be used to optionally flush water through the pre-filter by placing the ring between the filter inlet and a faucet, applying pressure to the filter, and turning on the faucet. Alternatively, the pre-filter can simply be flushed while plumbed in-place.
With your purchase of an Arrow 5 with faucet, you may have found a black box known as a ferrite. The ferrite is to be installed after you have threaded the faucet cable into the spacer. The purpose of this ferrite is to prevent the faucet and cable from acting like an antenna to receive and transmit faint electromagnetic radiation which may cause interference with telecommunication systems. To attach the ferrite, place the cable inside the ferrite and close it firmly. Tape the key to the ferrite or keep it in a safe place so you can remove it again should you need to adjust your installation or remove your faucet at any point. The included cable-tie can be secured to the cable against the ferrite to keep it in place.
Orders usually take 5-7 business days (plus holidays and weather delays) to ship within North America.
For shipping outside of North America, please contact our customer service at email@example.com or 1-800-980-8810 for more detailed information.
Acuva has obtained through Validation Testing with InterTek and CUBRC Inc., a Biosafety Level 3 (BSL-3) lab certified by the United States CDC. This independent third-party testing validates the efficacy of Acuva’s SOLARIX wand in irradiating non-porous surfaces against the SARS-CoV-2 virus.
Most glasses and prescription glasses are made of polymer including polycarbonate, polypropylene or acrylic which provides protection from UV exposure.
SOLARIX is most effective on non-porous surfaces. However, it can also be used on porous surfaces (efficacy many vary based on the surface property).
No. SOLARIX is not a medical device and is not meant to use on medical equipment or PPEs.
SOLARIX is designed to be portable and can help keep your items clean on the go. However, please check with your flight operator and local laws/advisories.
No. Do not use SOLARIX on human skin, body parts or animals.
SOLARIX was created to rapidly and effectively eliminate viruses on non-porous surfaces. To achieve a 99.9% kill rate against SARS-Cov-2 on a surface, use SOLARIX for 10 seconds at a distance of 5 centimeters. Please keep in mind that the effectiveness may vary based on the surface’s properties and the type of microorganism present.
The ArrowMAX 1.0, ArrowMAX 2.0 and Strike platform are certified by IAPMO R&T against NSF/ANSI 55 Class ‘B’ and NSF/ANSI 372. The Arrow 5 is Class ‘B’ compliant.
IAPMO Certification No: W_10944 (Ultraviolet Microbiological Water Treatment System) W_10946 (Lead Free Water Filtration Product)
NSF/ANSI 55 tests UV-Water treatment devices against 3 main criteria:
1. Microbial Disinfection Performance
2. Material safety for drinking water
3. Structural Integrity
Learn more about NSF certification.
The difference is between standard and certification. NSF International is an independent non-for-profit organization that develops safety standards, including NSF/ANSI 55, for the protection of public health. When it comes to certification against NSF Standards there are approximately 6 accredited certifiers in North America such as IAPMO, WQA, CSA and NSF which provide certification against public domain NSF/ANSI standards. Each accredited certifier provides equivalent compliance to regulations and equivalent product assurance and acceptance for buyers. Acuva currently has certification listing against NSF/ANSI 55 and NSF/ANSI 372 standards with IAPMO.
You can find the list of certified products here.
The ArrowMAX 1.2 has a flow rate of 1.2L/min and offers reliable point-of-use water treatment for home, marine and RV applications. The ArrowMAX 1.2 is certified by IAPMO R&T to NSF/ANSI 55 Class ‘B’ and NSF/ANSI 372, the gold standard for drinking water. Enjoy instant, on-demand drinking water treatment with low power requirements and without the drawbacks of UV lamps.
The ArrowMAX 2.0 has a flow rate of 2L/min and offers reliable point-of-use water treatment for home, marine and RV applications. The ArrowMAX 2.0 is certified by IAPMO R&T to NSF/ANSI 55 Class ‘B’ and NSF/ANSI 372, the gold standard for drinking water. Enjoy instant, on-demand drinking water treatment with low power requirements and without the drawbacks of UV lamps.
The Arrow 5 delivers a flow rate of 5L/min, providing high-performance UV water treatment without the need for on-going lamp replacement. Compatible with any water appliance or faucet.